RETURNS

At Miraaz, our aim is to provide you with the best possible shopping experience.

If for any reason you change your mind, you can choose to return your order for a credit note or refund to the original payment method via courier (at your own cost) according to the returns and exchanges policy detailed below.

For returns, please contact info@miraaz.shop and wait for an email receipt of approval. Once approved the order can be sent back using the return label provided via email.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@miraaz.shop

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@miraaz.shop and send your item to: S-1103, Omaxe Twin Tower, Sector 50, NOIDA 201301 Uttar Pradesh, India

Shipping

To return your product, you should mail your product to: S-1103, Omaxe Twin Tower, Sector 50, NOIDA 201301 Uttar Pradesh, India

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.